Privacy Policy

AlphaMind Chess Hub (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use www.alphamindchesshub.com or interact with our services.

1. Information We Collect

We may collect the following categories of personal information:

Contact information, such as your name, email address, phone number, and country
Student or coaching information, such as chess rating, chess platform username, lesson goals, and parent/guardian details where applicable
Communications, such as messages you send to us through forms, email, or other contact methods
Technical and usage information, such as IP address, browser/device information, pages visited, referral source, cookies, and analytics data
Marketing preferences and engagement data, such as newsletter sign-up status and interactions with marketing emails

2. How We Collect Data

We collect personal information:

Directly from you, when you complete forms, register for coaching, contact us, subscribe to emails, or download resources
Automatically, through cookies, analytics tools, advertising pixels, and similar technologies when you visit our website
From service providers and platforms you use with us, such as email-marketing or website tools, where applicable

3. Why We Use Your Data

We may use personal information to:

respond to inquiries and provide customer support
register students and manage coaching services
deliver lessons, coaching materials, and free resources
communicate about scheduling, service updates, and account-related matters
send newsletters, marketing emails, or drip campaigns where permitted by law and with appropriate consent
analyze website traffic, improve user experience, and measure marketing performance
protect our business, prevent misuse, and comply with legal obligations

4. Data Sharing & Third Parties

We may share personal information with third-party service providers who help us operate our website, communicate with users, analyze performance, and market our services, such as:

Wix for website hosting and forms
Google for analytics and advertising
Mailchimp or similar providers for email communications
Meta/Facebook for advertising and remarketing

We share information only as reasonably necessary for these purposes. Some service providers may store or process information outside your province or outside Canada, and the information may be subject to the laws of those jurisdictions.

We also may disclose personal information where required by law or where necessary to protect our legal rights.

We use service providers that are expected to handle personal information in accordance with applicable privacy and security obligations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

keep the website functioning properly
remember preferences and settings
understand website traffic and usage patterns
measure the performance of our marketing campaigns
support advertising and remarketing activities

You can control cookies through your browser settings. Disabling certain cookies may affect some site functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal, tax, accounting, or regulatory requirements, and resolve disputes where necessary. When personal information is no longer required, we will delete, anonymize, or securely dispose of it.

7. Your Rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of personal information, where appropriate
withdraw consent to certain uses of personal information, subject to legal or contractual restrictions
opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info.alphamindchess@gmail.com
contact us with privacy questions or complaints
We may need to verify your identity before responding to certain requests.

8. Security

We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information we hold, which may include secure website connections, restricted access, and service-provider security controls. However, no system is completely secure, and we cannot guarantee absolute security.

If a breach of security safeguards occurs, we will assess it in accordance with applicable law and provide any required notifications where there is a real risk of significant harm.

9. Disclaimer of Liability

Our website and services are provided on an “as-is” and “as-available” basis, to the fullest extent permitted by applicable law. While we aim to provide accurate and reliable information, we do not guarantee that the website, its content, or our services will always be uninterrupted, error-free, complete, current, or suitable for every user’s specific needs.

10. Indemnification

You agree to indemnify and hold harmless AlphaMind Chess Hub and its owner, employees, contractors, and agents from and against reasonable claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

your misuse of our website or services;
your breach of this Privacy Policy or other applicable website terms;
your violation of applicable law in connection with your use of our website or services; or
any content, information, or materials you submit or share that infringe the rights of, or cause harm to, a third party.

11. Use of Testimonials and Progress Information

With consent, we may use testimonials, names, chess ratings, progress details, and related screenshots on our website, social media, and marketing materials. This information may be publicly visible online. If the student is a minor, such consent must be provided by a parent or legal guardian. Consent may be withdrawn by contacting info.alphamindchess@gmail.com, subject to reasonable time required to update or remove published materials.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Significant changes will be posted here with an updated “Last updated” date.

If you have any questions or concerns about this policy, email us at info.alphamindchess@gmail.com.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Contact
AlphaMind Chess Hub
Email: info.alphamindchess@gmail.com

14. Children and Parent/Guardian Information

Where our services involve children or minors, we may collect information from or about a parent or guardian where appropriate for registration, communication, consent, or service delivery.